Frequently Asked Questions
How do I get a paw print kit?
When your order is placed, a paw print kit will be posted out to you, usually within the next working day, using Royal Mail’s 1st class post.
Will I be able to take more than one paw print?
Our kits allow room for practice & error! Our paw print kits contain one wipe and two A4 sheets of magic card. Please contact us if you require further kits.
I already have a paw print, can this be used?
Usually any prints that you have can be used on a piece of jewellery. Please email the image to firstname.lastname@example.org and we will be happy to take a look and advise you further.
I would like to order a piece of jewellery now, can the same prints be used if I place another order in the future?
Of course! The prints can be held on file in our archives at your request.
Is Silver Paws jewellery Fine Silver or Sterling Silver?
Fine silver is 99.9% pure silver, Sterling is 92.5% silver and alloyed with copper making it stronger and more durable. Our range is made completely from Sterling Silver as standard. All chains, bracelets and fittings are made from Sterling Silver. The split rings on our keyrings are supplied with the option of Sterling Silver or Steel.
Is your jewellery Hallmarked?
Although we are registered with the Birmingham Assay Office, our jewellery falls below the legal limit of 7.78g, therefore a Hallmark is not legally required. inSilver jewellery is stamped with 925 to represent Sterling Silver in our studio at the time of manufacture to signify the purity of your jewellery. If you would like your jewellery to be Hallmarked, please contact us, bearing in mind that it will incur an extra charge & delay to our usual turnaround time.
How do you get the paw prints so small?
Once we have your pets paw print, we scan it into the computer and shrink it down to fit your chosen piece of jewellery. Whenever possible we make the prints to scale, so a bigger pet will have bigger prints than a smaller pet!
Can you put additional text on my jewellery?
The option is given to add a name onto the front or the back of the jewellery via the order form. If the name is selected to go onto the front, the paw print will need to be slightly smaller to accommodate the text. A name, date or other detail can be added by request whenever possible.
Can I have a handprint and a paw print?
Yes, of course! If the jewellery size allows it then it isn’t a problem, we have a dog-tag on the shop page with a handprint and paw print, our pendants can easily accommodate a handprint and paw print. Please email regarding the item of jewellery that you require.
Are there any age limits to taking paw prints?
Paw prints can be taken from and up to any age, the print kits are used in Maternity Wards in hospitals in America so are safe to use on babies and puppies – providing they aren’t too wriggly!
Can other pet’s prints be taken?
Yes, we have had a number of dogs visiting the studio. Our customers have also successfully taken prints from cats and even a ferret! If you are willing to try then so are we!
How do you do the horseshoe print?
Rather than having the horse attached, we prefer to make the jewellery from the image of the horseshoe. All we ask is for a nice clean & shiny horseshoe which is returned once your order is complete.
Can you make double sided prints?
Yes, we can do double sided prints, please email your request for further information.
Can we make an appointment to have our prints taken?
Yes, of course! If you are in the midlands then please contact us. We prefer you to visit out studio in Sheepy Magna but can visit your home at your request.
Our family pet has died and we would like to have a print taken, is this still possible?
We understand that this is a difficult time and the importance of precious keepsakes. We can send a print kit to you directly, to the vet’s surgery, the pet crematorium or an appointment can be made for Aimi from Silver Handprints to take the print personally. Prints are posted using Royal Mail’s 1st class post but Special Delivery for guaranteed next day service can be used if your request is urgent. Jewellery choices can be made at a later date if necessary.
The paw prints are a bit smudged and there’s a bit missing – help!
Via our order form, there is a tick box allowing you to select ‘Sympathetic editing’. Smudges & fur patterns are removed as a matter of course but if you require missing areas to be added, just tick the box!
I know what I would like but don’t see it, can you make bespoke pieces?
Silver Paws like a challenge and welcome commissioned orders. Please call or email with your ideas.
I would like to host a ‘Paw print Party’ what do I do?
Ideally you will have a few friends that would also like to have a piece of our jewellery! Silver Paws are happy to join you for an evening event to select your desired piece of jewellery without the pets and to confirm a date to return to take prints. Alternatively, we would be happy to visit during the day at your home, vets or puppy school at a convenient time & date. For hosting a party, Silver Paws will give a 10% discount to the party host or 10% of the takings will be donated to host.
My jewellery has become tarnished, how do I clean it?
Included with your order is a ‘How to care for your jewellery’ leaflet and a silver cloth. The cloth is impregnated with silver polish, simply wipe the dry cloth over the jewellery and it should come up as good as new. Sometimes a ‘Silver Dip’ can be effective, please contact us before attempting to use a dip as some harsher brands can remove the black print from your jewellery.