By ticking the box at the checkout, you are confirming that you are over the age of 18 and acceptance of our terms and conditions as described below. Please do not use our site if you are not willing to abide by, or do not agree with our terms and conditions which comply with the current Distance Selling Regulations.
Full payment is required when placing an order online using a credit/debit card, PayPal or Pay in Three. Once you have placed an order you will automatically receive a confirmation email specifying the item, price and delivery cost. We advise printing this for your future reference.
Prices Our prices are displayed clearly alongside each product in GBP (£ Sterling) our current delivery charge is added at the checkout. We will from time to time allow promotional discounts, this will be made clear at the time of ordering within the site and a code will be entered at the checkout to receive this discount.
Lead time Orders are dispatched within 48 (working) hours of placing an order using Special Delivery or Signed For services via Royal Mail. If for reasons beyond our control we foresee that your order will be later than this time, every effort will be made to contact you, giving you notice. You are fully entitled to cancel your order and receive a full refund should this occur. If jewellery is required for a specific date, please contact us before placing an order to allow us to confirm that we can meet your deadline.
The product: All jewellery made by inSilver is handmade and therefore each item is slightly unique and sizes advertised are approximate. Gemstones may be represented in a slightly different shade due to variations in monitor/screen tones. Gemstones are also unique and therefore natural variations will occur from stone to stone.
Cancellations & Returns:
If your jewellery order does not meet your expectations or if you have simply changed your mind, the Distance Selling Laws state that your order can be cancelled up to 14 days after the order is delivered.
Unfortunately bespoke, personalised and engraved items are exempt from this regulation.
Please email studio@insilver.co.uk to notify us about your return, with your name, address, order number, we will reply to acknowledge receipt of this. We expect you the customer to return goods to us in an unworn state and in the original packaging, it is your responsibility to ensure that the parcel is safely delivered to us at your own cost; we suggest using Royal Mail Special Delivery. We will email to confirm receipt of your order and a full refund will be given within seven working days using your original payment method.
Damages & breakages
At inSilver, we hold customer satisfaction very highly and our quality control standards are paramount. If you discover that your jewellery is faulty, please email us at studio@insilver.co.uk within 14 days from receiving it. We will contact you and ask you to return the jewellery using Royal Mail Special Delivery service (initially at your cost) to allow us to assess, repair or remake. Please include your contact details and order number (ideally a copy of the invoice) with your returned item. inSilver will refund the postage cost for faulty items. We will confirm by email, that we have received your returned jewellery and advise you of the next steps.
Alterations
Rings
Rings can sometimes be problematic to purchase online due to variations in sizes and band width. Ring gauges can be purchased via the website for you to obtain the correct size. If the size selected is incorrect, it is your responsibility to cover the cost to return it to us for the alteration or replacement. inSilver will be happy to cover the return postage cost in the first instance, any subsequent returns must be covered by you. Plain bands can be exchanged if unworn or easily resized up or down one, sometimes two sizes free of charge. Stone set rings cannot always be adjusted in this way and a full exchange or replacement might be needed, this would be discussed to our mutual satisfaction.
Chains
Necklaces and bracelets can often be shortened to your requirements, we are happy to do this free of charge. If a longer length is required, the chain can be exchanged for a nominal fee as long as it is in an unworn state. In these cases it would be your responsibility to cover the postage
Earrings Due to hygiene reasons we cannot exchange earrings unless they prove to be faulty. On some occasions earrings can be remodelled to your specifications.
Payments Purchases made through the inSilver website are conducted via Square or PayPal; we do not have access to your confidential bank or payment details. PayPal will email you directly to confirm the completed transaction after the checkout process. Refunds are carried out with the same payment method as the original purchase. There can be a delay from the refund date to the funds being credited to your account; unfortunately this is out of our control.
Dispatch & Delivery We will email confirmation of dispatch when your jewellery order is complete and has been posted, a tracking code will be included. All jewellery items are dispatched using Royal Mail with the option of: Special Delivery (Signed for, tracked, insured & guaranteed by 1pm) price: £7.50 First Class Signed for, (Signed for, confirmation of delivery) £3.50.
Items over the value of £50 are eligible for free delivery and will be sent using Special Delivery. All orders require a signature on delivery; this will form your acceptance that the jewellery has been delivered to you. If an item appears to be undelivered or lost, Royal Mail require a standard five days from the date of delivery before further enquires can be made for Special Delivery items, ten days for Signed For.
Hallmarking
To comply with current Hallmarking regulations, legal Hallmarking requirements for Silver in the UK applies to items over 7.78g, items below this weight bear our ‘925’ stamp to symbolise 925 Sterling Silver. Items over 7.78g are Hallmarked at the Birmingham Assay Office, these will bear AJM (Makers mark) a 925/lion to represent Sterling Silver, an anchor (to represent Birmingham Assay Office) and a letter to represent the year of the Hallmark.
Mixed metal items - i.e. silver with gold accents will be hallmarked as sterling silver and 9ct gold where possible.
Gold items over 1g are legally required to be Hallmarked; this is generally the weight of a single ear stud. Please see our Hallmarking page for more information.
Privacy Policy: inSilver use your contact details solely for our own office use, to update you with progress of your order or for delivery, gift vouchers or completed jewellery orders. We do not sell your details to any third party organisations. Please refer to our privacy policy.
