Terms and Conditions

By ticking the box you confirm acceptance of our terms and condition as described below. Please do not use our site if you are not willing to abide by or do not agree with our terms and conditions.Once you have placed an order you will automatically receive a confirmation email specifying the item, price and delivery cost. We advise printing this for your future reference.
Prices: Our prices (including any taxes) are displayed  clearly alongside each product in GBP (£ Sterling) our current delivery charge is added at the checkout. The Royal Mail Special Delivery service is used for all jewellery items, currently priced at £7.50 or £3.50 for items sent by Royal Mail Recorded Delivery. We will from time to time allow promotional discounts, this will be made clear at the time of ordering within the site and a code will be entered at the checkout  to receive this discount.
Lead time: Print kits are dispatched using first class post within 48 (working) hours of placing an order. Jewellery is handmade and dispatched within 14 days of receiving your prints. If for reasons beyond our control we foresee that your order will be later than this time, every effort will be made to contact you, giving you notice. You are fully entitled to cancel your order and receive a full refund should this occur. If jewellery is required for a specific date, please contact us before placing an order  to allow us to confirm that we can meet your deadline.
Cancellations & Returns: Orders must be cancelled in writing (by email) within 7 working days of placing an order,  we will reply to acknowledge this. If a handprint kit or finger print kit has already been dispatched within this time, we expect you the customer to return it to us, at your own cost using (Royal Mail Recorded Delivery) unused and in its original state. A full refund will be given as soon as possible and within 30 days. Used or non-returnable kits will be charged at £5.00 per kit to cover costs. A refund will be given as soon as possible and within 30 days, deducting the costs for the non-returned items. Any names to be included on your piece of jewellery must be written clearly in BLOCK CAPITALS on our order form. Once we have received your print kit, we will confirm your details by email. It is your responsibility to check any errors or spellings on names, dates or other text  to be included on your piece of jewellery on your order form, inSilver will not accept responsibility thereafter for spelling mistakes. At this juncture, your cancellation rights will end as we start to carry out  your order. Once the making process has begun it cannot be cancelled as the supply of the goods are custom-made to your own specification and  personalised and therefore not resalable. inSilver hold customer satisfaction very highly and our quality control standards are paramount. If upon receipt you find that your jewellery is faulty or does not comply with your order, we require you to email us within 7 days, specifying the problem. We will contact you and ask you to return the jewellery using Royal Mail Special Delivery service (initially at your cost) to allow us to assess, repair or remake. inSilver will refund the postage cost for faulty items. We will confirm by email, that we have received  your returned jewellery and advise you of the next action. Distance selling regulations state that items ordered through a website can be returned up to seven days after they were received by the customer, however, bespoke, personalised and made to order  items are exempt from this regulation.
Payment: Purchases made through the inSilver website are conducted via Paypal, we do not have access to your confidential bank or payment details. Paypal will email you directly to confirm the completed transaction after the checkout process.
Dispatch & Delivery: We will email confirmation of dispatch when your jewellery order is complete and has been posted. All jewellery  items are dispatched via Royal Mail using the following services within the UK. Handprint & fingerprint kits: First Class post. Original completed handprint kits:  Returned within your Special Delivery jewellery parcel. Original completed fingerprint kits:  Returned within your Special Delivery jewellery parcel.   Jewellery items – Special Delivery (Signed for, tracked,  insured & guaranteed by 1pm) price: £7.50. Gift Vouchers & Items below £29.99 -First Class,  Recorded Delivery (Signed for upon delivery) price: £3.50.  
Legal Hallmarking requirements for Silver in the UK applies to items over 7.78g, items below this weight bear our ‘925’ stamp to symbolise 925 Sterling Silver (excludes Pandora style beads, charms and bracelets). Items over  7.78g are Hallmarked in the Birmingham Assay Office, these will bear a 925 Sterling Silver Hallmark. If you require your jewellery to be hallmarked at the Assay Office, please contact us via email and we will discuss the further costs and extended estimated delivery time. Please see our Hallmarking page for more information. It is important that you are happy with the hand, foot or paw print that you return to us, we can advise which is the best print for the process if necessary. We give the option of ‘sympathetic editing’  to remove extra’s and smudges or adding missing fingertips etc. Once the handprint or footprint is reduced in size to fit your jewellery, the majority of the lines that you see will also be reduced. Handprints and footprints can be taken from any age, the special wipes are used in maternity hospitals so are safe for use, it is easier to take a print from a sleepy baby and a second pair of adult helping hands are very useful. Fingerprint impressions cannot be edited so please clearly state on the returned packaging which print you would like us to use, all impressions will be returned to you. Please note that during the firing process of the jewellery the images can by shrink 12%, do not be alarmed if your child’s finger no longer fits into the fingerprint impression of the jewellery! We do not recommend using fingerprints from children under 2 years of age due to reduced definition of print detail. We reserve the right to take photographs of your finished piece of jewellery and publish them for promotional use on our inSilver website and/or the inSilver Facebook page. We welcome your feedback and comments for your jewellery and our service provided. We will be respectful of special dates if the jewellery is to be a gift. We do not publish ‘In Loving Memory’ jewellery unless we have your specific agreement.
Privacy Policy: inSilver use your contact details solely for our own office use, to update you with progress of your order or for delivery of your  finger print or handprint kits, gift vouchers or completed jewellery orders. We do not sell your details to any third party organisations.
Our trading and contact details are as follows: Aimi Charnell Trading as inSilver, 26 Main Road. Sheepy Magna. Atherstone. Warwickshire. CV9 3QR.
Email: studio@insilver.co.uk
Website: www.insilver.co.uk
Telephone: 07785 931433.  
The product: All jewellery made by inSilver is hand crafted and therefore each item is slightly unique and sizes advertised are approximate. All jump-rings attached to our charms, pendants and key fobs are soldered to increase their safety and security. The parts of the jewellery bearing a handprint, footprint or fingerprint are crafted from 925 Sterling Silver, before the firing process, this product is in ‘clay’ form. We strive for perfection and polish our jewellery to a high mirror finish shine,  however due to the nature of the silver clay product,  the surface may not be a totally smooth finish as with other silver jewellery. Sterling Silver (925 or 92.5%)  contains a high silver content, however, care should be taken when wearing it, we advise referring to our ‘Care for your jewellery’ leaflet supplied with your jewellery. All jewellery supplied by inSilver contains only Sterling Silver components, we do not use plated items! To prolong the shine we recommend the use of a ‘Silver Cloth’ to remove tarnish and restore the shine.