By ticking the box you confirm acceptance of our terms and condition as described below. Please do not use our site if you are not willing to abide by or do not agree with our terms and conditions.Once you have placed an order you will automatically receive a confirmation email specifying the item, price and delivery cost. We advise printing this for your future reference.Prices: Our prices (including any taxes) are displayed clearly alongside each product in GBP (£ Sterling) our current delivery charge is added at the checkout. The Royal Mail Special Delivery service is used for all jewellery items, currently priced at £7.50 or £3.50 for items sent by Royal Mail Recorded Delivery. We will from time to time allow promotional discounts, this will be made clear at the time of ordering within the site and a code will be entered at the checkout to receive this discount.Lead time: Print kits are dispatched using first class post within 48 (working) hours of placing an order. Jewellery is handmade and dispatched within 14 days of receiving your prints. If for reasons beyond our control we foresee that your order will be later than this time, every effort will be made to contact you, giving you notice. You are fully entitled to cancel your order and receive a full refund should this occur. If jewellery is required for a specific date, please contact us before placing an order to allow us to confirm that we can meet your deadline.Cancellations & Returns: Orders must be cancelled in writing (by email) within 7 working days of placing an order, we will reply to acknowledge this. If a handprint kit or finger print kit has already been dispatched within this time, we expect you the customer to return it to us, at your own cost using (Royal Mail Recorded Delivery) unused and in its original state. A full refund will be given as soon as possible and within 30 days. Used or non-returnable kits will be charged at £5.00 per kit to cover costs. A refund will be given as soon as possible and within 30 days, deducting the costs for the non-returned items. Any names to be included on your piece of jewellery must be written clearly in BLOCK CAPITALS on our order form. Once we have received your print kit, we will confirm your details by email. It is your responsibility to check any errors or spellings on names, dates or other text to be included on your piece of jewellery on your order form, inSilver will not accept responsibility thereafter for spelling mistakes. At this juncture, your cancellation rights will end as we start to carry out your order. Once the making process has begun it cannot be cancelled as the supply of the goods are custom-made to your own specification and personalised and therefore not resalable. inSilver hold customer satisfaction very highly and our quality control standards are paramount. If upon receipt you find that your jewellery is faulty or does not comply with your order, we require you to email us within 7 days, specifying the problem. We will contact you and ask you to return the jewellery using Royal Mail Special Delivery service (initially at your cost) to allow us to assess, repair or remake. inSilver will refund the postage cost for faulty items. We will confirm by email, that we have received your returned jewellery and advise you of the next action. Distance selling regulations state that items ordered through a website can be returned up to seven days after they were received by the customer, however, bespoke, personalised and made to order items are exempt from this regulation.Payment: Purchases made through the inSilver website are conducted via Paypal, we do not have access to your confidential bank or payment details. Paypal will email you directly to confirm the completed transaction after the checkout process.Dispatch & Delivery: We will email confirmation of dispatch when your jewellery order is complete and has been posted. All jewellery items are dispatched via Royal Mail using the following services within the UK. Handprint & fingerprint kits: First Class post. Original completed handprint kits: Returned within your Special Delivery jewellery parcel. Original completed fingerprint kits: Returned within your Special Delivery jewellery parcel. Jewellery items – Special Delivery (Signed for, tracked, insured & guaranteed by 1pm) price: £7.50. Gift Vouchers & Items below £29.99 -First Class, Recorded Delivery (Signed for upon delivery) price: £3.50.